FREE UK MAINLAND DELIVERY ON ALL ORDERS OF £150 OR MORE (excludes sale or clearance items).
Delivery charges for orders less than £150 or outside UK mainland:
UK Standard 3 - 4 working days £4.95
UK Premium 1-2 working days £8 (Monday to 11am Thursday)
UK Express Next Business Day £12 - (Order Monday to 11am Thursday only )
EC Countries Standard £15 Transit time 6 - 8 days
Worldwide Standard £20 Transit time 8 - 10 working days (excludes large shipment items beds and pet carriers which are billed at a surcharge)
**Working days do not include Saturday or Sundays or Bank Holidays.
Shipping days: orders received end of day Thursday, Friday's , during the weekend or during Bank Holiday will be processed the following working day.
We keep in stock most dog collars, dog leads, dog sweaters, dog carriers and dog coats as well as dog toys, cat toys and cat treats. Dog beds, Dog hats and some of our dog blankets are made to order and can have a wait time of about 2-3 weeks, so please allow up to 28 days for delivery or email us for earlier delivery dates on email@example.com
CHRISTMAS DELIVERY DATES:
We will be sending all UK orders on next day delivery via DPD up and until the 21st December (10am is the cut off time on Friday 21st orders for guaranteed Christmas eve 24th December delivery).
This excludes any made to order items like some Blankets and Beds. Please contact us directly for dates on these items.
Overseas delivery dates guaranteed before Christmas please contact us on firstname.lastname@example.org for an estimation of dates.
DELIVERY TIMES BESPOKE
When you bring your dog in for a bespoke fitting, we make priority time in the studio. A fitted dog coat, collar and lead will usually take 3 - 4 months, but unusual designs, or where we need to source unusual fabrics or embellishments can take longer. We will need to visit you to measure your dog to have their new garment sizes. Should further alterations be required, we will offer you the choice of a third fitting or delivery to your home, free of charge. Bespoke items are payable prior to work begins and are non refundable.
Your parcel is sent either Royal Mail tracked or with a reputable courier such as DPD, UKMail, Parcelforce, UPS or Interlink.
For your peace of mind we offer a full no-quibble guarantee. Our hand-crafted products are of the highest quality, and all are exclusive, original designs, but if you are not fully satisfied with your purchase, simply return it to us within 14 days in good condition as received in the original packaging and we will refund you - no questions asked. Please send the item registered or recorded post to the full value, as we can only refund products that are returned safely to the studio.
SALE & CLEARENCE ITEMS
Please note Sale items must be returned within 7 days of date of Invoice and are not eligible for a refund but exchange or credit note only. P&P charges for Sale item exchanges are £3.95
NON SALE EXCHANGES & REFUNDS
If you would like to exchange your item for a different size or different product just return your goods in its unused condition and original packaging within 14 days with your contact name and daytime tel number enclosed and what you would like to exchange it for. Postage fee for the return of the goods within the 14 day period for non sale items are not covered by Lovemydog unless the customer is a UK resident and has used our free returns portal . Premium or Express postage fees are not refunded. There is no postage charge for your first UK exchange when we return the exchanged item to you . Any further exchanges required, P&P is chargeable at £3.95. The biggest reason our customers ask for an exchange is on sizes, particularly collars, so please take a few moments to measure your dog accurately before ordering - it really helps to get the right size first time!
RETURN ADDRESS FOR EXCHANGES AND REFUNDS
Love My Dog Ltd
Ground Floor Unit 4 Digby Works
Off Digby Road
130 Homerton High Street
For an exchange or refund to be considered, any returned goods must be accompanied by the returns form (which can be found inside your package or inside your carton)
WE OFFER FREE RETURNS ON ALL UK ORDERS - just use your complimentary Royal Mail return label in your parcel but be sure to obtain proof of postage and a signature.
Please send your items back as received in their original packaging with cordlocks attached, via a guaranteed delivery service such as Royal Mail Recorded, Royal Mail Special Delivery. Lovemydog is not liable for goods in transit until they reach our premises. If you are using our UK free return service be sure you obtain proof of postage and signature. See our Terms & Conditions for more information.
If you cancel your order within 14 days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage you paid, in accordance with the Consumer Contracts Regulations 2013. If you paid for express delivery, we will only refund the cost of standard delivery. If you are outside the UK you will have to pay the costs of sending the order back to us. We will not refund any postage charges if you cancel after the 14 days allowed under the Consumer Contracts Regulations 2013 or if you only cancel part of your order.